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Privacy Notice

We are committed to protect your personal information and data by complying with the Data Protection Laws as applicable. This Privacy Notice describes how Hermes Developments Ltd and its affiliates, service providers or agencies (our “Partners”)  collect and process your personal information through our  websites, devices, products, services, online  and applications that reference this Privacy Notice (together the or our  “Services”). By using our Services, you are consenting to the practices described in this Privacy Notice.

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

  • Information You Give Us: We receive and store any information you provide in relation to our  Services  such as   name, age, residential address, telephone number, email address, personal profile, IP address or any such personal  information you have provided to us  (‘Personal Information’).  You can choose not to provide certain information, but then you might not be able to take advantage of many of our Services.
  • Automatic Information: We automatically collect and store certain types of information about your use of our Services, including information about your interaction with products, content, and other services available through our Services. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses our Services and other content served by or on behalf of our website on other websites. Our malls and buildings may use cameras, computer vision, sensors, and other technology to gather information about your activity in the premises, such as the products and services you interact with. 


  • Information from Other Sources: We might receive information about you from other sources, such as updated address or other updated information from our service providers, which we use to correct our records. 

For What Purposes  We  Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

  • Provide, troubleshoot, and improve our Services. We use your Personal Information  to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of the Services.
  • Recommendations and personalization. We use your Personal Information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with the Services. 
  • Comply with legal obligations. In certain cases, we collect and use your personal information to comply with applicable laws. 
  • Communicate with you. We use your Personal Information to communicate with you in relation to the Services via different channels (e.g., by phone, email, chat).
  • Marketing and Advertising. We use your Personal Information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.  
  • Fraud Prevention and other Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, and others. 

What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve our  Services, we use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookies Notice. 

Do  We  Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others. We may share customers’ personal information only as described below  and with our  controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

  • Transactions involving Third Parties: We may make available to you, services, products, applications, or skills provided by third parties for use on or through our Services. For example, you can order products from third parties through our websites, download applications from third-party application providers from our App Store. We also offer services or marketing product lines jointly with third-party businesses.
  • Third-Party Service Providers: We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes.
  • Business Transfers: In connection with the sale, merger, acquisition, or other corporate reorganization or restructuring of our corporation, your Personal Information may be disclosed, shared or transferred to the new controlling entity or its authorised third party for carrying on our business.
  • Protection of the Services and Others: We may release Personal Information when we believe release is appropriate to comply with the law; enforce or apply conditions of use and other agreements; or protect the rights, property, or safety of the Services our users, or others. This includes exchanging information with other companies and organizations for fraud protection.
  • Others: Other than as set out above, you will receive notice when Personal Information about you might be shared with third parties other than our Partners, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

  • We use our best endeavor to protect the security of your Personal Information during collection, storage and  transmission.
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer Personal Information. Our security procedures mean that we may ask to verify your identity before we disclose Personal Information to you.
  • Our devices offer security features to protect them against unauthorized access and loss of data.  However, it is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. 
  • There may be links present on this Website which could result in you leaving this Websites and/or being taken to other third-party websites. You should note that any Personal Information that you provide to these third party websites are not subject to this Privacy Policy, and we will not be liable for any losses, damages, costs or expenses which you may suffer or incur in connection with you providing or making available Personal Information or other data to such other third party websites.

Do I have a Choice?

If you have any questions as to how we collect and use your Personal Information, please contact our Customer Service on

  • As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of our Services.
  • You can add or update certain information. When you update information, we usually keep a copy of the prior version for our records.
  • If you do not want to receive email or other communications from us, please contact our Customer Service. 
  • In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal information. If you wish to do any of these things, please contact our  Customer Service. 

Conditions of Use, Notices, and Revisions

If you choose to use our   Services, your use and any dispute over privacy is subject to this Privacy Policy and our conditions of use , including limitations on damages, resolution of disputes, and application of the law. The laws of Republic of Mauritius shall be the applicable laws and the Courts  of  the Republic of Mauritius shall have exclusive jurisdiction on any matter arising out or related to the use of the Services.  Any liability, if proven by the Courts, to be incured by us shall be limited only to direct and foreseeable lost. If you have any concern about privacy, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however we shall not be responsible for any breach of this Policy which falls beyond our control. We will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.


If you have any   queries about this Privacy Notice, please contact us by email at


The information contained in this website is for general information purposes only. The information is provided by Hermes Developments Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Hermes Developments Ltd.  We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Hermes Developments Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Opening Hours


09:30 — 21:00


09:30 — 21:00


09:30 — 21:00


09:30 — 21:00


09:30 — 22:00


09:30 — 22:00


09:30 — 17:00

public holidays

09:30 — 17:00

christmas eve

09:30 — 17:00

christmas day

09:30 — 17:00

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